Refund policy

Return & Refund Policy

Last updated: September 20, 2026

Halmori offers a 30-day return period. You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item must be in the same condition in which it was received, unused, complete with its accessories, and, when possible, in its original packaging. Proof of purchase may be required.

To request a return, contact us at sebastian_almachi@hotmail.es before sending the product.

Please do not send a product back without contacting us first. If your return is approved, we will provide the appropriate return instructions and return address. The return address may vary depending on the fulfillment origin of the order.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at sebastian_almachi@hotmail.es.

Please include:

your order number;
a brief description of the issue;
clear photos or video of the product;
photos of the packaging when relevant.

We will review the information and provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

For damaged, defective, or incorrect items, customers will not be required to pay return shipping when a return is required, unless otherwise permitted by applicable law.

Change-of-mind returns

For returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for the cost of returning the product.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Non-returnable items

Returns may not be accepted for:

products that have been damaged through misuse or improper handling after delivery;
products returned incomplete or missing essential components;
products returned more than 30 days after delivery, unless applicable law provides otherwise;
gift cards, where applicable.

If you are unsure whether your item is eligible for return, contact us before sending it.

Exchanges

If you would like a different color or replacement item, contact us at sebastian_almachi@hotmail.es.

Depending on availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item and place a new order.

European Union 14-day cooling-off period

If applicable consumer law in the European Union gives you a statutory right to cancel or return your order within 14 days, those rights will apply independently of this policy.

The product must generally be returned in the condition required by applicable law, together with any accessories and proof of purchase.

Nothing in this policy limits any mandatory consumer rights that apply in your country.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after the refund is processed for the amount to appear in your account. Your bank, card issuer, PayPal, or other payment provider may require additional processing time.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at:

sebastian_almachi@hotmail.es