Terms of service
Terms of Service
Last updated: September 20, 2026
Overview
Welcome to Halmori.
The terms “we,” “us,” and “our” refer to Halmori. Halmori operates this online store and website, including the information, content, features, tools, products, and services made available through halmori.com (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.
By visiting, browsing, interacting with, or purchasing through the Services, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies made available through the Website.
If you do not agree with these Terms, you should not use the Services.
1. Eligibility and account information
By using the Services, you represent that you are at least the age of majority in your place of residence or that you are otherwise legally permitted to enter into a purchase transaction.
You agree to provide accurate, current, and complete information when making a purchase or creating an account.
You are responsible for maintaining the confidentiality of your account credentials, where applicable, and for activity conducted through your account.
You may not use another person’s identity, payment information, or account without proper authorization.
2. Products
We make reasonable efforts to display product descriptions, specifications, photographs, colors, pricing, and other information accurately.
However, the appearance of products may vary slightly from images displayed on the Website because of screen settings, lighting, photography, manufacturing variations, supplier updates, or other factors.
Product availability may change without notice.
We reserve the right to modify product descriptions, discontinue products, limit quantities, or restrict sales to particular customers, regions, or jurisdictions where reasonably necessary.
Customers should review product descriptions and instructions before purchase and use products according to their intended purpose.
3. Orders
Submitting an order constitutes an offer to purchase the selected product or products.
An order is not considered finally accepted until payment has been successfully processed and the order has been accepted for fulfillment.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized transactions;
- incorrect pricing or product information;
- inventory errors;
- payment failure;
- shipping restrictions;
- suspected misuse of the Services.
If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method.
Please review your order carefully before completing checkout.
If you need to request a modification or cancellation, contact us as soon as possible at sebastian_almachi@hotmail.es. We cannot guarantee that an order can be modified or cancelled once it has entered processing or fulfillment.
Returns and refunds are governed by our Return & Refund Policy.
4. Prices and payments
Unless otherwise stated, prices displayed on Halmori are shown in U.S. dollars (USD).
Prices, promotions, discounts, and offers may change without prior notice.
The price applicable to an order is the price displayed at the time the order is placed, subject to correction of obvious errors where permitted by law.
Applicable shipping charges, taxes, duties, or other fees may be displayed during checkout or may be imposed separately by authorities in the destination country.
Payments may be processed through Shopify, PayPal, or other third-party payment providers made available at checkout.
Halmori does not independently control the payment authorization rules of third-party payment providers.
By providing payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
5. Shipping and delivery
Shipping availability depends on the destination, product, fulfillment provider, and shipping options available at checkout.
Delivery times shown on the Website or during checkout are estimates and are not guaranteed delivery dates.
Delays may occur because of circumstances including carrier delays, customs procedures, high seasonal demand, weather events, address issues, supplier delays, or circumstances outside Halmori’s reasonable control.
Where tracking information is made available by the carrier, it may be sent to the email address associated with the order.
International customers may be responsible for import duties, customs charges, taxes, or other fees imposed by their local authorities where applicable.
Additional shipping information is provided in our Shipping Policy.
6. Returns and refunds
Returns, exchanges, damaged products, cancellations, and refunds are governed by our Return & Refund Policy.
Customers must contact Halmori before returning a product.
Return addresses may vary depending on the fulfillment origin of the order, so products should not be shipped to a return address without prior instructions from Halmori.
Nothing in these Terms limits mandatory consumer rights that apply under applicable law.
7. Product use and safety
Customers are responsible for following all instructions, warnings, and safety information supplied with a product.
Products should only be used for their intended purpose.
For electrical or kitchen products, customers are responsible for confirming that the product is suitable for the intended environment and following any preparation, cleaning, storage, or operating instructions provided.
Halmori is not responsible for damage caused by misuse, unauthorized modification, improper handling, or use contrary to product instructions, except where liability cannot legally be excluded.
8. Intellectual property
The Website and its original content, including Halmori branding, written content, graphics, layout, photographs created for the brand, design elements, and other original materials, may be protected by copyright, trademark, and other intellectual property laws.
Access to the Website does not grant ownership of any intellectual property belonging to Halmori or third parties.
You may not reproduce, republish, distribute, sell, modify, commercially exploit, or create derivative works from protected Halmori content without prior authorization, except where permitted by applicable law.
Shopify and other third-party names, trademarks, logos, products, and services remain the property of their respective owners.
9. Third-party services and links
The Services may include or rely on third-party websites, applications, platforms, payment processors, logistics providers, analytics services, social media services, or other third-party technologies.
Halmori does not control third-party websites or services and is not responsible for their independent content, privacy practices, availability, or terms.
Your use of third-party services may be subject to separate terms and policies established by those providers.
10. Relationship with Shopify
Halmori uses Shopify technology to operate the online store and provide the Services.
Purchases made through Halmori are transactions between the customer and Halmori.
Shopify provides the technology platform supporting the store but is not the seller of Halmori products.
Certain personal information may be processed by Shopify as described in our Privacy Policy and Shopify’s own privacy policies.
11. Privacy
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information may be collected, how it may be used, who it may be shared with, and what privacy rights may be available to customers depending on their location.
By using the Services, you acknowledge that you have had the opportunity to review our Privacy Policy.
12. Customer communications and reviews
If you submit a review, suggestion, message, image, testimonial, or other content to Halmori, you represent that you have the right to submit that content and that it does not violate the rights of another person.
We may use customer feedback or reviews for legitimate business and marketing purposes where permitted by law and subject to any consent requirements that apply.
You may not submit content that is unlawful, fraudulent, defamatory, abusive, misleading, infringing, or otherwise prohibited by applicable law.
13. Errors and inaccuracies
Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct such errors, update information, or cancel affected orders where permitted by applicable law.
If an order is cancelled because of an error after payment was collected, the applicable amount will be refunded.
14. Prohibited uses
You may not use the Services to engage in unlawful, fraudulent, abusive, harmful, or unauthorized activities.
You must not attempt to interfere with the security or proper functioning of the Website, introduce malicious software, access systems without authorization, misuse customer information, impersonate another person, or infringe intellectual property or privacy rights.
We may restrict or terminate access to the Services where reasonably necessary to protect Halmori, customers, Shopify, service providers, or third parties.
15. Disclaimer
We make reasonable efforts to keep the Website and Services accurate, secure, and available.
However, we do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
Nothing in these Terms excludes any warranty, guarantee, consumer right, or legal protection that cannot lawfully be excluded.
16. Limitation of liability
To the maximum extent permitted by applicable law, Halmori will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.
This may include losses caused by third-party system failures, internet outages, carrier delays, customs processing, or unauthorized third-party activity.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
Mandatory consumer protection rights remain unaffected.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, violation of these Terms, infringement of third-party rights, or misuse of the Website.
This section does not apply where prohibited by applicable consumer law.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain effective.
19. No waiver
If Halmori does not immediately enforce a provision of these Terms, that does not mean Halmori has waived the right to enforce that provision later.
20. Changes to these Terms
We may update these Terms from time to time to reflect changes to our products, business operations, technology providers, legal requirements, or Services.
The most recent version will be published on the Website.
Where required by law, material changes will be communicated appropriately.
The “Last updated” date at the top of this page identifies the current version.
21. Governing law and consumer rights
Halmori is operated from Quito, Ecuador.
These Terms are generally governed by applicable Ecuadorian law.
However, if you are a consumer located in another jurisdiction, nothing in these Terms is intended to deprive you of mandatory consumer protection rights that apply to you under the laws of your place of residence.
The parties are encouraged to attempt to resolve disputes in good faith before pursuing formal proceedings.
22. Contact information
Questions regarding these Terms of Service may be sent to:
Halmori
Email: sebastian_almachi@hotmail.es
Phone: +593 98 471 9579
Business address: Joaquín Ruales & Isidro Barriga, 170105, Quito, Ecuador
Website: https://halmori.com